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Arrears monitoring and management
Learn how to apply arrears policies and procedures, explain communicating and managing relevant policies, and produce realistic and non-elusive 0% arrears target
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Fixed tenancy, protection of clients and the agency
Learn how to predict and understand the market - be a Market Specialist, conduct rent reviews, rent increases and periodic tenancies, assess maximizing leaser returns and minimizing agency loss, and coordinate renewals and finalize completion
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Managing maintenance
Learn how to identify the importance of policies and procedures, differentiate differences between routine and emergency maintenance, and conduct, facilitate and manage the maintenance process
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Property assessment inspections
Learn how to use communication and planning, plan time efficient inspections, examine personal safety and protection, and produce consistent, constructive and accurate inspections
