FAQ

  • How do I view course content?

    Go to All Courses then click on My Dashboard. Find the course you want to attend and click the open course button.

  • What if I fail an exam?

    Don’t stress! We want you to fully comprehend the role and tasks you undertake as part of your career. So, if you score below 80% (which is considered a ‘fail’) on an exam, you may retake it. However, if you fail your two retakes, you must contact us to discuss your options.

  • What if I pass an exam?

    Congratulations! When you receive a passing grade of 80% or more on an exam, you have successfully completed that course and may continue on to the program’s next course.

  • What can I do if my audio is not working?

    Try the following: 1. Clear your cache and restart the browser. Also check if you’re using the newest version of the browser. 2. Try a different browser (we like Google Chrome). 3. Try an Incognito / Private Window (this will rule out an issue with browser extensions). 4. Restart your device (it's a cliche but it works!) 5. If possible, try a different device! 6. Check your computer's audio settings are working.