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  • Prevention, protection and security

    Learn how to identify prevention strategies rather than putting out fires, explain how to be assertive rather than aggressive, discover gaining respect from your clients and exceed client expectations, and evaluate client grievances - accept and resolve

Course curriculum

  • 1

    1.3 Prevention, protection and security

    • COURSE INSTRUCTIONS

    • INTRODUCTION - Prevention, protection and security - prevention is really better than cure - prevent, protect, preserve

    • PRESENTATION A

    • QUIZ A

    • PRESENTATION B

    • ASSESSMENT - Prevention, protection and security

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